Prime Collaboration Provisioning – Aborting Failed Orders

If you’ve worked with Prime Collaboration Provisioning, you will be accustomed to this ongoing headache when using Batch Provisioning:



The queuing architecture is atrocious, and is very prone to failure.  Also, validation is pretty much non-existent, so this is a pretty common issue.  Delightfully, there is no way to resolve failed orders other than from root.


[root@myhostame01 ~]# cd /opt/cupm/sep/ipt/bin/
[root@myhostame01 bin]# ./ globaladmin <password> <order_number> -forced

[root@myhostame01 ~]# cd /opt/cupm/sep/ipt/bin/
[root@myhostame01 bin]# ./ globaladmin myp@ssw0rd 164 -forced


Copyright (c) 2009 Cisco Systems, Inc.
All rights reserved.
Aborting orders with id: 164

Stopped Provision
Stopped VoIPBatch
Stopped AddLine
Stopped AddLineBatch
Number of rows updated = 1
Order with Id 164 is aborted successfully

[root@myhostame01 bin]#


Had to hunt to find this:




During a call this week [02/2016] with the PCP Product Manager and TME this week has confirmed that this (as well as many other) features will be added to the UI to remove the need to access root.  This work is being done to meet FIPS requirements – great news functionally as well! 🙂

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